Frequently Asked Questions
Everything you need to know about our professional brass instruments.
Do you ship your instruments internationally?
Yes, we ship our tubas and brass instruments worldwide. All instruments are securely packed in heavy-duty crates to ensure they arrive in perfect condition.
What is the warranty period for a Wessex instrument?
Every instrument comes with a 3-year warranty against manufacturing defects. We stand behind the quality and craftsmanship of our entire range.
Can I try an instrument before purchasing?
We have showrooms in the UK and USA where you can book an appointment to test our instruments. Additionally, we attend various music festivals and brass clinics globally.
What is your return policy?
We offer a 14-day trial period. If you are not completely satisfied with your instrument, you can return it for a refund, provided it is in its original condition.
Are cases included with the instruments?
Yes, most of our instruments include a high-quality, professional-grade hard case or a premium gig bag as specified in the product description.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer financing options in select regions to help make your purchase more accessible.